Frequently Asked Questions

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Canvas and Ordering Process

What Canvas and Printing Technology do you use?

We print your photos onto a high quality matte cotton white artist's canvas. Our canvases contain high levels of white, to ensure that the colors of your original image are reproduced exactly, with brilliant tones.

 

We use only the most modern and efficient printing technology on our canvases, based on the Giclee printing procedure. This innovative high resolution printing technique results in durable and spectacular looking prints of the highest quality. We print solely with top-notch inks, to achieve brilliant and true colors.

 

What types of frames do you use and what is the depth of the frame?

Canvas prints are wrapped on 1 inch thick high quality wooden frames. We only use premium quality wood, for unsurpassed quality.

 

How do I order my Canvas?

All you have to do is click on Order you Canvas at the top section of this page and then upload the image which you wanted to print on canvas.

 

What type of file formats that you support?

We only support jpg format of the image. For any other format please send us an email at support@canvasprint.in

 

How long my Canvas Print last and what Printing Technology do you use?

We use only the most modern and efficient printing technology on our canvases, based on the Giclee printing procedure. This innovative high resolution printing technique results in durable and spectacular looking prints of the highest quality. We print solely with top-notch inks, to achieve brilliant and true colors. Due to their high level of UV resistance, our canvas prints retain their beautiful colors.

 

I have my image in other format. Can I still order for Canvas Print?

Yes you can. You need to send us the image which you have to support@canvasprint.in and then we will make it in jpg format and will send back to you. After that you can process the order. Other ways is you can convert the existing format into JPG and then can upload into our system.

 

After I upload image what’s next?

Once you upload your image, it will automatically direct you to Step 2 where you need to choose which type of canvas you want. Once you select your canvas type, press next and then choose size, then effect and then “Add to Cart” and then follow the other steps like entering shipping and billing information and make the payment and you are done.

 

What is Rolled Canvas / Mounted / Gallery wrap?

Rolled Canvas comes without frame. Mounted and Gallery wrap comes with frame.

 

What is the difference between Mounted and Gallery Wrap?

In Mounted Canvas, your image will on the front surface only and the edges will be white. Whereas in Gallery wrap, you image will be wrapped along with side edges as well.

 

Is there a margin of difference in the finished size of the piece to my ordered dimensions?

There is unlikely to be any significant difference on the smaller canvas prints but there may be a small difference on larger pieces. This is because we may have to adjust the image size we print to meet the standard dimensions of the stretcher bar sizes we use for framing, plus the margin of flexibility in the canvas when it is being stretched.

 

The difference in size is unlikely to be more than 5cm max, and we generally go to the the next size up - so you get a larger than ordered piece.

 

What can be done about datestamps and red eye?

Our designers will automatically remove date stamps and red eye wherever possible, and this is done completely free of charge. However, if you would prefer not to take advantage of this free service then please email to sales@canvasprint.in quoting your order number.

 

Can I print Collage photograph in Canvas?

Yes you can print collage photograph but our advice is if you are ordering a Collage photograph then go for higher sizes of Canvas Print as then only you will enjoy the most. You can create your own collage using any software like Picasso, Photoshop and other free tools that are available online.

 

After placing order, can I reorder the same?

Yes you can. Just login to your account in CanvasPrint.in and click on My Account. There your orders are saved. Click on Reorder and you can process the same order again.

 

How Can I keep it clean?

CARE: Vacuum with a correct attachment - e.g. curtain nozzle when hung on wall. We also recommend dusting or wiping with a damp cloth perhaps with mild soapy water if marked. No solvents.

 

Are they ready to hang?

Yes the image and frames is one complete unit and and ready to hang.

 

Do you do bulk canvas orders?

Yes we make large volume orders for commercial organisations, retail display, exhibition and company promotions. We offer Wholesale Pricing for Volume Orders. Please send us email to sales@canvasprint.in about your requirement and we will get back to you within 24 hours.

 

Delivery and Shipping

When will I get my Canvas Print?

Once you place the order, we process the same and we ship it on 1-2 working day, if it’s a Rolled Canvas, and on 3-4 working day if it is a Mounted / Gallery Wrap Canvas excluding Saturday and Sunday. For our International customers and Customers who want to ship outside India, please visit www.bestcanvasprint.com to know more about the Shipping and Delivery timings.

 

Sometimes in rarest cases it might take some extra time due to Custom Clearance and all.

 

What are your Shipping Charges?

Shipping charges vary depending upon the City / Country from where you are ordering. Please check our Shipping Charges at Size and Prices page.

 

What should I do in case of damages in transit?

If your photo canvas has been damaged in transit, despite our carefully secured packaging, you should document the damage with a digital camera and contact support@canvasprint.in within 24 hours. Please let us know as soon as possible, so that we can replace the damaged canvas in a timely fashion.

 

I want to send my photo canvas directly to friends and family. Can my Shipping Adress be different from my Billing Address?

Yes you can. At the time when you completing your order, you can enter the shipping and billing addresses accordingly.

 

If you don't find the answer you were looking for please send us an email to support@CanvasPrint.in

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